FAQ
Frequently asked questions about using AI Data Foundry, with their answers.
Getting Started
Q. How do I sign up?
Click Sign Up at the top right of the screen and follow the prompts to create an account.
Once the account is created you are signed in automatically and granted 300 welcome credits.
If you already have an account, click Sign In.
Q. Can I use it for free?
Yes. Signing up grants 300 welcome credits. You can use them to upload a document and start an analysis right away.
If you are short on credits, you can top up at Pricing.
Additional credits are applied automatically with each AWS Marketplace subscription renewal. See AWS Subscription & Billing for details.
Document Upload and Processing
Q. What file formats are supported?
Microsoft Office, HWP, PDF, and image formats are supported.
| Category | Supported Extensions |
|---|---|
| Microsoft Office | doc, dot, docx, docm, dotx, dotm, ppt, pot, pps, pptx, pptm, potx, potm, ppsx, xls, xlt, xlsx, xlsm, xltx, xltm, xlsb |
| HWP | hwp, hwt, hwpx, hml |
| Images | png, jpeg, jpg, bmp, tiff, gif |
To see these formats together with their constraints, see Supported Formats.
Q. Is there a file size limit for uploads?
Yes, the maximum size for a single file is 100MB. Files larger than this cannot be uploaded.
Q. Can I upload multiple files at once?
Yes. Drag several files onto the Data screen to upload them at once. You can also use the Upload button to select several files and upload them.
Q. How long does document processing take?
Processing time varies depending on document size, page count, and workflow configuration. While a run is in progress, you can check its progress in the Status column of the data list.
Credits and Payment
Q. What are credits?
Credits are the usage points you spend on AI Data Foundry features. When a document is analyzed, credits are deducted based on its page count.
You can top up credits at Pricing.
Credits are applied automatically with each AWS Marketplace subscription renewal. See AWS Subscription & Billing for details.
Q. In what order are credits used?
There are three kinds of credits.
- Welcome credits — Granted free of charge when you sign up.
- Subscription credits — Granted with a monthly or annual subscription.
- One-time purchase credits — Bought separately whenever you need them.
Credits are used in the order welcome → subscription → one-time purchase. When one kind is used up, the next one is used automatically.
Q. Where can I check my remaining credits?
On the project screen, check Credits in the left sidebar or the Credit usage panel on the dashboard.
To see how much you have used over time, click the profile button at the top right of the screen to open your account, then select Usage Status in the left menu. It shows your remaining credits along with recent usage.
Q. Are credits deducted even if analysis fails?
No. Credits are deducted only when document analysis completes successfully, and no credits are deducted when an analysis fails.
Q. What happens if I run out of credits?
If you run out of credits, workflows cannot be run and a notice is shown.
Top up credits at Pricing and try again.
Wait for your AWS Marketplace subscription to renew, or change your subscription product through AWS Marketplace. See AWS Subscription & Billing for details.
Security and Privacy
Q. How long are uploaded documents stored on the server?
Files you upload and the results of processing are kept until you delete them. If you delete your account, the stored files are deleted 30 days later.
Q. Are uploaded files stored securely?
Yes. Files you upload and the results of processing are encrypted and stored securely.
Q. Is my data used for AI model training?
No. Uploaded data is used only for document processing, and never for AI model training or disclosure to third parties.
Technical Support
Q. What should I do when an error occurs?
- Read the error message shown on screen. Most messages explain what went wrong.
- Check whether this FAQ covers the same problem.
- If it is still unresolved, contact the customer support page.
Q. Where can I suggest feature requests or improvements?
You can submit feature requests, improvement suggestions, and bug reports through the customer support page.
Q. Are there separate pricing plans for high-volume usage?
Yes. Enterprise plans are available for high-volume users. For details, please contact the customer support page.
Didn't find the answer you were looking for?
For anything this FAQ does not cover, please contact us through the customer support page.
Reference
- Error Codes →: The error codes returned in API responses and how to handle them.
- Refund Policy →: Refund conditions for paid subscriptions and how to request one.